Ventura County Sheriff’s Technical Communications Specialists Gloria Nieves and Jeff Mercer have been selected as the 2014 “Dispatcher of the Year” award co-recipients. They will be honored at the annual Dispatcher Awards Banquet in Ventura on April 10, 2014. Gloria and Jeff were selected by their peers and supervisors to receive this award, which is presented to the outstanding dispatcher for their exemplary work and contributions to public safety and the residents of Ventura County.

Gloria Nieves has been an employee with the Sheriff’s Office for over 35 years and Jeff Mercer has been with the department for over 29 years. During their time with the Sheriff’s Office, both Gloria and Jeff have become accomplished dispatchers and have established themselves as consummate team players. In addition to challenging and rapidly evolving situations in their primary assignments, they are also trainers for newly hired dispatchers.

Sheriff dispatchers answer, assess, and refer 9-1-1 calls, as well as business calls that come into the Sheriff’s Office. They are responsible for dispatching and coordinating patrol responses to calls for service and, at times, responsible for up to 70 patrol deputies in the field in Sheriff’s jurisdictions throughout Ventura County.

Dispatchers are among the first responders to emergency incidents and are often described as calm, professional, and proficient. Peers have noted that Gloria and Jeff are highly skilled due to their established experience and their outstanding critical communication skills. They are both exceptional in their everyday duties and play a big role in bringing substantial patrol incidents to safe and positive outcomes.

Congratulations to Gloria Nieves and Jeff Mercer as co-recipients of the 2014 Sheriff’s “Dispatcher of the Year” award.

Source: Ventura County Sheriff's Office via Nixle at local.nixle.com/alert/5172632/?sub_id=1449546.