iPod nano (1st Generation) Replacement Program Announced by Apple Today
/UPDATE 1/4/12: Well, as discussed in the original post below, I sent back my original 1st generation iPod nano to Apple for a replacement. They made the original nano from September 2005 to February 2006. Apple promptly sent me a replacement box and postage label and I dillydallied for 3 or 4 weeks before finally sending it back to Apple.
Apple promptly emailed me when they received the package and told me when they were sending the replacement. Top notch customer service. I was expecting to receive a refurbished version of my iPod back with a replacement battery. Today I received the package. To my delight, I received the most current 6th generation model as a replacement. NICE! Thanks Apple! Retail value is $129 new. I can't tell if the unit I received is new or refurbished, but it certainly looks new!
ORIGINALLY POSTED 11/11/11 (LOVE THAT DATE):
Old timer that I am, I still have in my possession 1st generation iPod nano (not to say we don't own other iPods and Apple gadgets). Today I received an email from Apple telling me I should send it back due to the remote possibilty of the battery overheating. They'll send me back a replacement unit. What the heck! I think I'll take them up on that offer!
Here's what they wrote:
Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006.
This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages.
Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.
Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod.
You may order a replacement unit via the web. Click here to begin.
Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).
If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.
Identifying an iPod nano (1st gen):
- It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back. See images on this web page.
If you need assistance with placing an order, please visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) and bring your iPod nano with you for serial number validation.
Your replacement iPod product is warranted to be free from defects for 90 days from the date of service.
